Case study — Healthcare
Telehealth patient portal
Secure scheduling, video visits and records access for a regional care network — launched two weeks early and passed security review first try.
Overview
The network ran scheduling by phone and records by fax. Missed appointments cost millions a year, and patients drove hours for visits that could have been video calls.
The challenge
Healthcare data demands rigorous protection, and the portal had to serve elderly patients on old phones as well as clinicians on desktops. Accessibility was a launch requirement, not a backlog item.
Our approach
We designed mobile-first flows with large targets and plain language, then tested them with patients over 65. Engineering paired encrypted video, role-based records access and appointment reminders into one app, with a full audit log for compliance.
−31%
Missed appointments in the first quarter
4.8/5
Patient satisfaction across 12,000 visits
First try
Security and compliance review passed
